The data-protection authority blocked ChatGPT, charging OpenAI with possibly illicitly harvesting the personal data of Italian users.
It said the chatbot's activities would be suspended until it met Italian privacy standards and regulations.
The watchdog also opened a probe.
The privacy authority cited a failure to inform users and all those whose data were gathered by OpenAI, and also, above all, the absence of a juridical basis justifying the data harvesting and the massive storage of personal data.
The watchdog said on Tuesday "the initiative (to talk over video-conference), which has been appreciated by the watchdog, follows a letter in which the company replied to the Guarantor yesterday to express its immediate willingness to collaborate with the Authority in order to respect European privacy discipline and reach a shared solution able to resolve the critical profiles raised with regard to data treatment".
Millions of people worldwide have used ChatGPT since it launched in November last year.
The chatbot can answer questions using natural, human-mimicking language and it can also imitate other writing styles, using the internet as it was in 2021 as its database.
Multinational technology corporation Microsoft has spent billions on it and it was added to Bing last month.
Microsoft has also said that it will embed a version of the tech in its Office apps, including Word, Excel, PowerPoint and Outlook.
There have been widespread concerns globally over the potential risks of AI, including its threat to jobs and the spreading of misinformation and bias.
ANSA
